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 Shipping Policy
  • Your emailed receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Item availability and prices are subject to change at any time without notice. We reserve the right to limit quantities, and to decline the acceptance of any order for any reason. Sometimes products may be SOLD OUT before an order is fully processed. If this occurs on your order, you will be notified by email for an alternative product or refund/cancellation.
  • All orders are typically packed and shipped within 1~2 business days. Your credit card will be debited on the day we ship your order. Shipping confirmations are sent via email.
  • Items may be shipped from New York, Canada or Hong Kong. You are responsible for all applicable import duty and local tax, if any. If you have any questions, please verify with your customs before your purchase.
  • If a package is returned/unreceived due to wrong address, you are responsible for reshipping costs.
  • If a package is lost due to postal service, we will arrange a reshipment after 8 weeks. Or we will refund the amount you have paid minus the shipping fee.
  • Express Shipping options are not available for P.O. Box and APO/FPO addresses.
  • Sometimes, the package may be held at Customs and the recipient may be requested to contact the customs. We cannot contact the customs on behalf of the recipient.
  • One order cannot be split for shipping to different locations or on different dates.
  • Flat Shipping (if applicable) is via Standard Postal Service.
  • Free Shipping (if applicable) is via Standard Postal Service. Coupon code is required. If you request to change your ordered items or quantities after you have checked out, we reserve the right to withdraw the free shipping offer if your new adjusted order does not qualify or meet the coupon conditions.

Shipping Method


Domestic Shipping: USA (excluding Alaska and Hawaii) & Canada
  First Item Each Additional Item  
Standard US$5.95 US$0.00 - Flat shipping
- Postal service
- No tracking number
- About 3~15 business days
Express US$19.95 US$9.95 - With tracking number
- No shipping to P.O. Box and APO/FPO
- About 1~4 business days

International Shipping: Alaska, Hawaii and other regions outside USA & Canada
  First Item Each Additional Item  
Standard US$5.95 US$0.95 - Postal service
- No tracking number
- About 3~15 business days
Express US$29.95 US$15.95 - With tracking number
- No shipping to P.O. Box and APO/FPO
- About 1~4 business days
35 days money back guarantee!
For items arrived faulty or damaged, or a fault becomes apparent in the first 35 days of delivery, we will either refund or dispatch new items as soon as possible after the faulty items have been returned

Flat shipping
Flat standard shipping only US$5.95 for USA & Canada orders, no coupon is required.
Regardless of how many items you buy.

Free shipping
on all order over 39.99
If your order amount greater than 39.99 and you select standard shipping, enter the coupon code Free39.99 when you check out, you can get a free shipping.

Fast shipping
Fast shipping is available
If you select express shipping method, you can get your package only about 1 - 4 business days.

What our customers say

You guys are awesome! I am pleased with my new Innopocket case and the low price.
Jack Johnson, New York City

Thank you for your patience to guide me how to use the data cable. You know what you are talking about! Great after sales service.
Carrie, Vancouver

Thank you very much for your courteous support, I am so satisified to be your customer. Thanks again for your great customer care.
Lynn, Los Angeles

'I just wanted to let you know that the handsfree earhook has arrived here safely in the mail. It looks and works great! Thanks too, for the speedy shipping and I will be posting very positive feedback on our transaction. Thanks again.
Jeff, Houston

I purchased a red leather case for my iPod Nano. It arrived within a week from Hong Kong. It is a very well made case, my Nano is well protected and looks terrific. The price was excellent and so was the service. I will definitely go back for future purchases. Overall Excellent! Thank you!
Janice, London

This is a very good product, great service and I definitely will recommend it to others. Thanks a lot and best regards.
Eva, Montreal

It came yesterday and works Great!! Thanks.
Helen, Sydney

I received the PDA battery and I appreciate very much your quick resolution to the problem of the original shipment not arriving in the US address. This shipment is very fast ... about 3 days! and I am very impressed. The battery is working fine. Thanks a lot.
Fernando, San Diego

I have received the product. Thanks for the quick delivery. Package received and product is working without flaw. It was sooooooooooo quick, your customer service is second to none and I am 200% sure to drop by at your store again !! The products were great, too, I can enjoy my vacation to Europe safely with them !
Atsushi, Tokyo

Thank you very much for your prompt reply. I appreciate your attention to my order.
Dave, Brooklyn

I just wanted to let you know that the handsfree earhook has arrived here safely. It looks and works great! Thanks too, for the speedy shipping and I will be posting very positive feedback on our transaciton. Thanks again.
Jeff, Parker

I purchased a red leather case for my iPod Nano. It arrived within a week from Hong Kong. It is a very well made case, my Nano is well protected and looks terrific. The price was excellent and so was the service. I will definitely go back for future purchases. Overall Excellent!
Neo, Webb City

This is a very good product, great service and I definitely will recommend it to others. Thanks a lot and best regards.
Teri, Manchester City

It came yesterday and works Great!! Thanks.
Jean, Paris

I got my stuff today! Thank you, you are fast! I will certainly buy from you again, I have even saved your site as a Favorite in my browser!
Felicia, Salt Lake City

Thank you for the fast honest reply. A company is only as good as its customer service. Yours appears to be excellent. Will be placing other orders in the future.
John Davis, Huntsville

You guys rock!!!!!! The hardware is great and I cannot believe the great prices. I received your site on Aximsite.com.
Dave, Roanoke

One of the easiest purchases ever made over the internet. Excellent communication, fast shipping, fair price and no hassles. Completely problem free. Will be dealing again.
John Davis, Huntsville

A quick note to say how impressed I am with your quick service. I received my Clie case today and it is just what I wanted. Many thanks... I will be back.
Lewis Cook, Malvern

Thanks so much - its great to get such good service!
Deborah McKay, Rockville

Thank you for your reply. I received the iPod case on 2-18-06. It arrived in excellent condition and pleased my son, who cannot find fault with anything. He put his iPod in the case and actually smiled. I cannot find the words to convey my appreciation, so I will just say THANK YOU!!|
Gene Siegert, Lawrenceburg

Awesome. Three satanic cheers for customer service!
Matt Fisher, Keizer OR

Since I do not have a fax-machine available, I have scanned my Visa-card and my signature, and hope this is good enough for further processing of my order. I think it is a real good thing that you take security that serious.
Tore Tjstolvsen, Arendal, Norway

Just a quick note to let you know that that Belt clips, battery and the PDA holder arrived Tokyo safely and they all work great!!! Thanks again for your advice and patience, hoping to order from you again.
Aleem Parvez, Tokyo, Japan

And thanks again for being so prompt and professional. I plan on doing substantial upgrades on at least two laptops, and I will remember you.
Margaret Suh, San Francisco

Item arrived today, only 5 days after you shipped it from Hong Kong. Thank you for the swift service. I will definitely place orders with you in the future.
Rick Emery, Irving

I appreciate your prompt communication, thank you.
Johnny Gardner, Mishawaka

I have been struggling all day trying to order a product from your company. I don't know who I have been emailing, but I want you to know that he/she helped me to find my way. I was trying to order something on EBAY, but that didn't work out for me. Then I faxed in a copy. I was told to try ordering my product online and it worked perfectly. I am so pleased with the responses I have received today. I will keep you in my email address book for future purchases. I will also refer your company to my family and friends. Thank you for Excellent Customer Service.
Vivian Phinizy, Raleigh

THANK GOD!!!! I DID IT. I ORDERED IT IN LESS THAN 2 MINUTES. Thank you so much for your kindness and patience. Is there someone I can email to let them know what GREAT customer service you have given?
Vivian Phinizy, Raleigh

I really enjoyed shopping on your website and have already bookmarked it as a favorite for future purchases!
Debi Taylor-Duvall, Richmond

I just received the Palm Accessories. I am very satisfied with the parts and your delivery, it is fast secure. Thanks for your attention and I hope we can do more business in a near future.
Carlos Bitencourt, Porto Alegre, Brazil

I just wanted to take a moment to write you to send my thanks and praise for your excellent service and products. I ordered two battery packs for my Compaq Ipaq 3650 and a car charger. Your e-mail communication and telephone customer support was superb. The products were very affordable and arrived much sooner than I expected. My Compaq Ipaq PDA and car charger are working terrifically! I was so glad to find the replacement internal battery from your website, it saved me from having to throw away my PDA and buying a new one. I will order from you again in the future, and you may use this message as a testimonial of a very satisfied customer. Great job! It is so rare to find such great customer service these days!
Mary Bernier, Centreville

Thanks for everything, I reveived the skype void a few days ago, thanks again for your great and fast communication. Hope do bussines again.
Vincent Bonilla, San Juan

I appreciate the good quality of customer service you give.
Rommel Lu, Worcester

That is ok. thank you for your response, and it actually arrived at work today. I like the product very much, by the way.
Leonard Briscoe, Baltimore

I received my order, thank you for the Great product and service provide by your company.
Gregory Arthur, Langley, Canada

Just to say battery arrived first thing this morning in UK - very quick! Many thanks for your excellent communications and for resending when previous one had been returned to you undelivered. First rate service - will watch your future listings.
Gillian Slattery

I received the PDA battery and I appreciate very much your quick resolution to the problem of the original shipment not arriving in the US address. This shipment is very fast (about 3 days!) and I am very impressed. The battery is working fine. Thanks a lot.

I have received the product. Thanks for the quick delivery.

Package received and product is working without flaw.

Gentlemen, my order arrived today. Thank you. It is an excellent product. Actually the quality is greater than I expected. Thanks again for you product and service.

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  Since 2001 @ www.PDA-Mart.com. All rights reserved. Last updated [2008-12-19]